User applies for a premium / special number for the first time
Dear user, you can apply for a special ID through the banner and a dedicated staff member will contact you. Thank you for supporting and using Wahoo.
Categories
Account & Profile
Special IDs, VIP, nationality, gender, suspensions, and profile-related issues.
Recharge, Withdrawal & Balance
Recharge failures, withdrawals, charm points, diamonds, and balance issues.
Agencies, Agents & Recharge Agents
Agency setup, leaving or transferring agencies, agents, and recharge-agent matters.
Live Streaming & Features
Live permissions, black-screen streaming, inviting friends, crashes, and other feature issues.
Games
Game activation, display problems, game complaints, and related rules.
Safety & Reporting
Abuse, fraud, reporting inappropriate content, and administrator complaints.
Policies & General Questions
Platform introduction, benefits, hiring, and other general guidance.
Popular FAQs
Recharge failed
Dear user, which recharge / delivery method are you using? Please send us a screenshot or screen recording of the failed recharge. This will help us understand the problem and reso...
How to withdraw
Dear user, if you meet the withdrawal requirements, the withdrawal entry will appear automatically. The requirements are: live for 10 hours and reach 280,000 charm points. The mini...
Become a recharge agent (non-Gulf users)
If you are already an agent, you can apply to become a recharge agent once your total agency income reaches USD 500. If you are a regular user, you need to recharge USD 10,000 in o...
Open an agency
Dear user, if you have 20 hosts, you can open an agency here. You may copy the following link and open it in your browser to fill in the required information, or submit the request...
Request to enable live streaming was rejected
Dear user, because you do not currently meet the requirements for live streaming, the live feature cannot be enabled. Thank you for your understanding. You can still go live in our...
The app crashes or closes unexpectedly
Dear user, you can try the following steps: check whether your network connection is stable, reopen the app, and make sure you are using the latest version of the app.
What should I do if my account has been suspended or banned?
We will check the reason for the suspension immediately and reply to you within 24 hours. Thank you for your cooperation and understanding. The Wahoo Team wishes you a pleasant and...
How can I report inappropriate videos, accounts, or other content?
If you encounter any content that violates platform rules, including chat or video content, please provide the following: the user ID, screenshots or a video as evidence. Thank you...
Live-stream popularity is not increasing
Dear user, thank you very much for your support and hard work on the platform. We fully understand your concern about live-stream popularity. The popularity score is calculated aut...