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Agencies, Agents & Recharge Agents

Agency setup, leaving or transferring agencies, agents, and recharge-agent matters.

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Needs Review

Repeatedly asks to leave or transfer without enough evidence (joined less than 3 months)

Dear host, you may leave the agency automatically according to the following rules: 1) Within 2 hours of joining the agency, you can leave directly. 2) From 2 hours after joining u...

Needs Review

Rules for automatic agency exit (joined more than 3 months)

Dear host, if you have been in the agency for more than 3 months, you may leave automatically under these rules: 1) Leaving is only allowed from day 1 to day 10 of each month. 2) I...

Repeatedly asks to leave without enough proof

Dear host, if you want the platform to process your exit or transfer from the agency, you must satisfy at least one of the following conditions and provide us with a clear screen-r...

Needs Review

Why can I not sell diamonds to other users? (for recharge agents)

Dear user, if your cumulative diamond sales are below USD 2,000, you may only sell to members of your own agency. Once your cumulative sales exceed USD 2,000, you may sell to any u...

Needs Review

Become a recharge agent (non-Gulf users)

If you are already an agent, you can apply to become a recharge agent once your total agency income reaches USD 500. If you are a regular user, you need to recharge USD 10,000 in o...

Needs Review

Open a recharge agency (ordinary non-Egyptian user)

If you are already an agent, you can apply to become a recharge agent once your monthly agency income reaches USD 500. If you are a regular user, you can become a recharge agent af...

Needs Review

Open a recharge agency (agents in each country)

Dear user, if you are an agent and your agency has 20 active hosts with total agency income above USD 2,000, your recharge-agent account will be activated automatically. Alternativ...

Needs Review

Why was the recharge-agent privilege disabled?

At present, the condition for keeping a recharge-agent account active is that the agent's monthly income must reach USD 1,000. If this amount is not met, the system will temporaril...

Needs Review

Why can I not open a sub recharge agent?

Dear user, because your diamond sales amount during the last month did not meet the required condition, you currently do not have any quota to open a sub recharge agency.

Needs Review

What are the quota rules for opening sub recharge agents?

Dear user, the quota for opening sub recharge agencies depends on the amount of diamond sales during the previous month: over 2,000 = 3 agencies; over 4,000 = 4 agencies; over 5,00...

Needs Review

How does a sub recharge agent recharge diamonds?

Dear user, a sub recharge agent can only recharge diamonds through the main recharge agent. Thank you for your understanding.

Recharge-agent badge

The 'Recharge Agent' badge will appear on your profile only if your sales exceed USD 10,000 within 30 consecutive days and all of those sales are made to ordinary users.

Needs Review

Open an agency

Dear user, if you have 20 hosts, you can open an agency here. You may copy the following link and open it in your browser to fill in the required information, or submit the request...

Delete an agency

At present, agencies cannot be deleted manually. If an agency's performance does not exceed USD 1,000 for three consecutive months, the system will dissolve it automatically. Thank...

Sub agency

Dear user, welcome. There is no concept of a 'sub-agent' in Wahoo. All agencies are equal in status and rights. However, if your agency joined through an invitation from another ag...

Needs Review

Agency was dissolved and wants to reopen it again (non-Gulf agent)

Dear user, because your agency did not meet the required performance standard during the past three months, the system dissolved it automatically. According to the platform rules, ...

Needs Review

How many admins can be assigned in one agency?

Dear user, up to 5 administrators can be assigned in a single agency.